Return & Refund Policy
Aventra Techs
At Aventra Techs, we strive to ensure every customer receives an authentic and quality-checked product. Please read our Return Policy carefully before making a purchase.
1. Return Eligibility
Customers may request a return within 7 days of receiving their order.
To be eligible for a return, the product must:
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Be defective, damaged, or not working properly upon delivery.
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Be returned with all original accessories and packaging (if applicable).
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Be accompanied by a valid unboxing video clearly showing the parcel opening and product condition upon receipt.
Note: Claims submitted without an unboxing video may not be approved.
2. Non-Eligible Returns
Returns will not be accepted if:
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The product has been physically damaged by the customer.
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The product has been misused, modified, or improperly handled.
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The return request is made after the 7-day return period.
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The required unboxing video is not provided.
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The product is returned without its original accessories or packaging, where applicable.
3. Return Process
To initiate a return request, please contact our support team with the following information:
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Order number
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Customer name
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Reason for the return
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Clear photos (if applicable)
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Mandatory unboxing video
Once your request is reviewed and approved, you will receive instructions for returning the product.
The customer is responsible for sending the product back to Aventra Techs